Customer Care

 

Shipping

To show our appreciation we offer complimentary standard shipment within the United States of America.  Following is our fee schedule for domestic expedited and international orders:

  • Expedited Domestic; $20.00 Flat
  • Standard International; $35.00 Flat
  • Expedited International; $90.00 Flat

Please note that all shipments will be mailed via USPS and delivery time will vary on destination as per USPS guidelines.  We may use  alternate shipping partners for international shipments. 

Orders will be processed between 8am to 12pm PST Monday through Friday.  Orders received after 12pm PST will be processed for the following business day.   All orders will be processed for shipment within 2 business days.

Orders placed on Saturday, Sunday, and Holidays will be processed the following business day.  

Tracking information will be communicated via e-mail within 24 hours of shipping an order.  

International shipments are subject to additional taxes & fees by the destination country's customs department.  All customs related fees, taxes, and other charges will be sole responsibility of the recipient.  The recipient will also be responsible and incur return postage and custom fees of all refused packages.

 

 

Sale & Return Policy

We completely understand that you may change your mind.  

We offer a 14-day money back guarantee for purchases made at jaystephan.com.   All tags, product SKU identifications and original packaging materials must be intact as it was on the original pieces. To receive a credit or refund, (less shipping costs) all items must be returned within 14-days from the date of delivery. Please note merchandise that is marked as final sale, merchandise that has been altered, washed, and/or worn; and for hygienic reasons all merchandise belonging to the following categories: underwear, swimwear, skincare, are all final sale, no exchanges, or returns. 

To process your return please send us an email for a return request at info@jaystephan.com.  Please state RETURN in the subject line and state the reason for your return in the email.  We will respond to your email within 24 hours with an RMA if approved.  The RMA is subject to approval.  Please see the RMA policy below.   

An RMA is also required for wrong or defective items received.  

We can only accept returns for orders placed directly through jaystephan.com.  Your original order number will be required on all returns. Product samples and free promotional product are not eligible for refund. All returns must be shipped at the customer’s expense, and thus can be shipped using the customer’s choice of shipping carrier. JAY STEPHAN is not responsible for damages resulting from return shipment by the customer. When you contact our Returns Department, please reference the order number or the purchaser’s information. Please allow five to seven business days for your return to be processed. Once a refund is complete, it can take a number of days for the credit to post to your financial institution.

We may reserve the right to refuse any order you place with us. 

Refund Policy

All refunds issued will be in the amount paid for the product only. Shipping and handling costs or any additional surcharges for shipping are non-refundable.  

Return Merchandise Authorization (RMA) Policy

An RMA can be requested within 14 days of placing an order on jaystephan.com by emailing a request at info@jaystephan.com.  The RMA is subject to approval.  

Approved RMA

We will inform the customer with instructions, once the RMA is approved.  

Denied RMA

Please note merchandise that is marked as final sale, merchandise that has been altered, washed, and/or worn will not be approved for an RMA.

Non-Approved Returns

Merchandise shipped back to JAY STEPHAN without an approved RMA, will not be exchanged or refunded.  All shipping charges related to returns/exchanges is customer’s responsibility.  

 

 

 

Privacy Policy

This privacy policy ("Policy") describes how we collect, protect and use the personally identifiable information ("Personal Information") you ("User", "you" or "your") provided on the http://www.jaystephan.com website and any of its products or services (collectively, "Website" or "Services") owned and operated by ERSTE INC. ("ERSTE INC.", "us", "we" or "our"). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Collection of personal information

We receive and store any information you knowingly provide to us when you make a purchase, fill any online forms on the Website. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website's features.

Collection of non-personal information

When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your computer's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.

Use of collected information

Any of the information we collect from you may be used to process transactions; send notification emails such as password reminders, updates, etc; run and operate our Website and Services. Non-personal information collected is used only to identify potential cases of abuse and establish statistical information regarding Website traffic and usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Billing and payments

We use third party payment processors to assist us in processing your payment information securely. Such third party processors' use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies.

Children

We do not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Website or Service without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us through our Website or Service, please contact us.

Newsletters

We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However you will continue to receive essential transactional emails.

Cookies

The Website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Links to other websites

Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect personal information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of personal information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

Data breach

In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do we will send you an email.

Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred.

Changes and amendments

We reserve the right to modify this privacy policy relating to the Website or Services at any time, effective upon posting of an updated version of this privacy policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on June 26, 2016